Order and information request form

Process of ordering

You can contact us by using the order-form above, by mail, on phone.

When you have decided your final configuration for the purchase, you will get an estimate for expected schedule of delivery. When the order is ready to be sent, you will get a notice, with payment information. Once the order is paid, it will be shipped to you.

As a customer you can make use of our expert knowledge on sound systems. We can predict how an installation will perform in your room. We can support you and guide you through all steps from finding requirements for your system, selection of installation including subwoofers, and finally setting up and calibrate your system to optimal performance.

This process often starts with some simple sketches of your room, perhaps you have a picture, we may look into how you prefer your sound and music. If you have acoustic measurements of your room, those can provide useful information.

You have a dream, a vision, of how the sound will be in your room. We will help you fulfill that dream, by making sure you select the best suitable equipment and are able to install and calibrate the system properly.

Delivery schedule

Kvålsvoll Design loudspeakers are built to order. This means there will be a delay from receiving your order until the units are shipped.

We may have completed units ready for shipping, but this will usually not be the case.

Terms

Prices listed here are NOK currency including taxes (top, large text) and export price excluding taxes (below, smaller text). For price in your country, use the net export price, and look up currency exchange ratios and find any additional taxes - such as VAT/MwSt/Sales tax, which you will be required to pay when the goods arrive in your country.

Shipping is not included in these prices, and will be determined individually for each order.

Right to cancel the purchase

You are entitled to receive a full refund of the purchase price excluding shipping cost, upon returning the purchased goods in the same condition as it was delivered, within 14 days after the purchase, if the purchased items are not performing according to your expectations.

Custom orders can not be cancelled, unless the puchased goods have defects that falls under warranty.

Warranty

Warranty against failure due to manufacture defects are valid for up to 5 years on all components. Normal wear due to use is not covered by this warranty. The warranty does not cover failure due to improper use or any sort of usage not recommended for the specific item.

Disposal of retired electronics and electrical items

Old audio equipment - loudspeakers, amplifiers - that is no longer to be used must be disposed off in a way that ensures no risk for environmental harm. Some countries have dedicated disposal arrangements for electronics and electrical equipment, contact appropriate authorities in your country to receive information about arrangements and regulations.